Impact of service quality on customer satisfaction and customer Dissertation

Effect of administration quality on consumer loyalty and client reliability an application on the financial part - Dissertation Example With the expect to assess the effect of administration quality and consumer loyalty on client devotion, three destinations were set in Chapter I. In light of a subjective methodology, just optional information has been utilized for this investigation. With client dedication as the needy variable, three autonomous factors †saw esteem, administration quality and client experience have been considered in this examination. The investigation finds that specific components of administration quality straightforwardly sway client unwaveringness - dependability, sympathy, responsiveness and affirmation. Staff preparing is along these lines of significance in conveying quality preparing to summon such emotions in clients. In the administration economy the connection between administration quality and client experience has increased gigantic significance. Clients base their future choices on the ‘moment of truth’ and thus arranging and structuring an encounter has become a sig nificant apparatus to increase upper hand in the financial area. Banks need to comprehend singular client needs and customize administration. Seen esteem upgrades consumer loyalty and this prompts improved client dependability. Clients assess the advantages they get against the costs they pay for such administrations. In this manner Perceived an incentive in the financial part freely impacts consumer loyalty prompting client reliability. ... 1.4 Conceptual system 4 1.5 Structure of the Study 6 1.6 Scope of the Study 6 Chapter II Literature Review 2.1 Chapter Overview 7 2.2 Definitions 2.2.1 Service Quality 7 2.2.2 Customer Satisfaction and Customer Experience 8 2.2.3 Customer-saw Value 9 2.2.4 Customer Loyalty 10 2.3 Dimensions and impression of administration quality 2.3.1 Dimensions of Service Quality 10 2.3.2 The Gap Model 11 2.3.3 Perceptions of Service Quality 12 2.3.4 Summary 15 2.4 Service Quality and Customer Loyalty 16 2.5 Service Quality and Customer Experience 19 2.6 Perceived Value on Customer Satisfaction and Customer Loyalty 22 Chapter III Methodology 3.1 Research Philosophy 23 3.2 Research Design 23 3.3 Research Methodology 23 3.4 Choice of Method 24 3.5 Data Collection 25 3.6 Sources of information 25 3.7 Justification for Literature Review 25 3.8 Data Analysis 26 3.9 Ethical Concerns 26 Chapter IV Findings and Discussion 4.1 The Banking Industry 27 4.2 Service Quality and Customer Loyalty 27 4.3 Service Quality and Customer Experience 29 4.4 Perceived Value on Customer Satisfaction and Customer Loyalty 31 4.5 Discussion 33 Chapter V Conclusion and Recommendation 5.1 Conclusion 36 5.2 Recommendations to improve client reliability 37 5.3 Limitations of the Study 37 5.4 Recommendations for additional examination 37 5.5 Personal Reflections 39 References 40 Figures Figure I Framework for the Study 5 Figure II Customer Experience and Service Quality 30 Chapter I Introduction 1.1 Background In a strongly serious business condition, supportable upper hand has gotten basic. The administration business has been compelled to make better approaches for finding upper hand (Chen and Hu, 2012). Holding clients is viewed as more significant than making new clients. Holding existing

Biography of Karl Marx Essay -- biographies Biography Karl Marx Essays

History of Karl Marx Barely any names inspire as solid a reaction as Karl Marx. Some think of him as a virtuoso and a prophet, while others see just malice in his thoughts. Everybody concurs that Marx remains among the social scholars with the best effect on the world's kin. There are numerous individuals who go into and out of our lives. It is those incredible individuals that are recalled until the end of time. One extraordinary individual is Karl Marx. He is an exceptional individual that has changed and molded the method of things to come. Marx had numerous incredible encounters and accomplishments all through his lifetime for which he is recalled. On May 5, 1818, Karl Marx was destined to father, Heinrich Marx, and his significant other, Henriette. Karl was conceived in Trier, Prussia, where he lived all through his adolescence. His dad was a legal advisor and his family lived among the â€Å"petty-bourgeoisie.† 1 The bourgeoisie as of right now was viewed as the white collar class in the public arena. The Marx family was Jewish, however later changed over to Protestantism in 1824. In October of 1830, Marx selected at the Trier Gymnasium. At Trier Gymnasium Marx acquired his secondary school training. Following graduation from Trier, he chose to proceed with his training and proceed to go to Bonn University as a law understudy in October of 1835. Here, Marx read for just a while, and afterward enlisted at Berlin University in October of 1836. At Berlin University he likewise contemplated law, yet studied history and theory. While going to Bonn University, Marx chooses to propose to Jenny Von Westphalen in the mid year of 1836. Jenny Von Westphalen was Marx's adoration for his life. Both of them had played and grown up together all through their youth. As indicated by Eleanor Marx, â€Å"Karl wai... ...in Neue Zeit 1897 <http://www.marxists.org/document/marx/bio/marx/eleanor.htm> (29 October 2001) 3. Marx 4. Lenin 5. Thomas, Paul, â€Å"Nature and Artifice in Marx,† History of Political Thought [Great Britain], 1998. 485-503 (29 October 2001) 6. Thomas 7. Thomas 8. Engels, Frederick, Karl Marx, in Die Gartenlaube 1868 <http://www.marxists.org/document/marx/bio/marx/eng-1869.htm> (29 October 2001) 9. Lenin 10. Lenin 11. Obscure, Draft of a Speech at the Graveside of Karl Marx, in La Justice 1883 <http://www.marxists.org/document/marx/works/1883deat/justice.htm> (29 October 2001) Connections: www.philosophypages.com/ph/marx.htm http://www.maoism.org/marx/marx_idx.htm www.stud.unisg.ch/~ajaritz/marx/marxh.htm www.lucidcafe.com/library/96may/marx.htm www.xs4all.nl/~aboiten/marx.html

Full Circle

Full Circle Even though I just finished my first year at MIT, this is actually my second summer in Cambridge. Two years ago, when I was a rising high-school senior, I enrolled in Harvards Secondary School Program for four weeks during the summer. Unfortunately, the science options for the summer were sort of lackingso, instead, I signed up for an art history class. Specifically, a class on medieval prayer books. Why? Well, for one thing, Id already spent the previous two summers taking an immunology course at Northwestern and an engineering course at Notre Dame, so I was ready to try something a little more humanities-oriented. And perhaps even more importantly, Ive always had a fascination with books especially really old ones. So if I wasnt in my dorm room, exploring Harvard Square, or secretly visiting MIT (more on that in a sec), youd probably find me poring over some musty old tome in the Harvard library. Pretty sweet deal. As it happened, because my dorm room was on the first floor, I had a great view of the tourists and visitors that constantly streamed through Harvard Yardsome of whom, amusingly enough, insisted on peering into my room. I guess they thought I was a real Harvard student or something. :) The interesting thing about all this is, when I look back, I credit that four-week stint at Harvard as the primary reason I started thinking seriously about going to MIT. Its sort of contradictory how many people go to summer school at Harvard and come back in love with MIT? but I couldnt help it. The reason I visited MIT is another story in and of itself but basically, a few weeks before I shipped out to Harvard, I was participating in the National Science and Humanities Symposium. Although the Symposium was a great experience for many reasons, the truly memorable event (for me, anyway) was the keynote speech after the awards ceremony which was given by none other than MIT Professor Mary Cummings. After her speech, I went up to Prof. Cummings and, after explaining that I was going to be be in Cambridge during the summer, asked if she would be willing to let me visit her lab. To my eternal gratitude, she said yes. So one weekend, I snuck out of Harvard Yard to take the No. 1 bus up to MIT, where I was given a personal tour of the Humans and Automation Lab (HAL). Even though I wasnt really interested in majoring in Course 16, I still loved every minute of it. In particular, I really enjoyed being able to talk to the undergraduate students in the lab, whose passion for their research was blatantly obvious, even to me. I will never forget that they were all extremely wiling and eager to share their experiences and excitement with me, even though I wasnt even an MIT student. (I also cant forget getting lost on the way to Stata so I could listen to the official information session which I think was given by the inestimable Matt McGann, but Im not really sure because I [gasp!] didnt know who he was then. So lets not talk about that. I would like to point out, however, that I was the only one at the information session who didnt have a parent or other guardian with them, which made me feel very adult.) But Ive wandered oratorically speaking all the way from the Fourth of July to HAL to Daisywoops, wrong HAL. Anyway, lets get back to the Fourth. Two years ago, my Harvard friends and I spent the Fourth of July on the Esplanade, a beautiful park along the Charles River (which forms the southern border of MIT, separating it from Boston). We got there early enough to have a great view of the fireworks, and thanks to the great sound system we had no trouble hearing the Boston Pops annual concert (including their extraordinary rendition of the 1812 Overture). I even managed to find an old picture we had someone take of us. The Hollis North crew: James (Haverford 11), Gary (Harvard 11), Me! (MIT 11), Lindsay (USC 11), Abbey (UPenn 11), Emily (New Hampshire 11), Jon (Columbia 11) Eric (Brown 11), Gabriella (Yale 11), Andy, Liz (USC 11) Now, two years later, Im back in Boston for the Fourth, as an MIT student, and I couldnt be any happier. Im working on a great UROP, I have plenty of fun projects to spend my spare time on (learning LaTeX, teaching myself Python, working on the next edition of HowToGAMIT, and more), and a lot of my closest friends are still in town as well. And now that Im not a freshman anymore, I can live with my fraternity brothers at Skullhouse and enjoy the fireworks from an entirely new perspective: our roof! And of course, what would fireworks be without friends and brothers to watch them with? My former dorm-mate Chris Moses 09 and I pose with some of Chris friends. Skullhouse summer residents Rebecca 10 and Mindy 10 brought some liquid refreshment. Brent 10 and Kathleen 10 baked an apple pie, which needless to say was soon devoured by my ravenous brothers and our equally ravenous guests. The triumphant chefs pose. They saved some for me! (I polished it off quickly.) Scott 08 looks longingly into the distance. Tamma (Wellesley 08) and Dan 09 share a smile. Trip 09 and Jackie 09 (of Alpha Chi Omega) are happy to be famous on the MITblogs. Cubes! Saturn! (Maybe.) Amusingly, when I texted my parents that I was on my fraternitys roof, my moms immediate response was: Step away from the railing and call me when youre inside! :) I love fireworks. :)

Plier - to Fold, Bend - French Verb Conjugations

What Were The Causes of The Downfall of Louis XVI- Is he...

As the tragic events of the French Revolution unfolded, King Louis XVI of France soon found himself in the centre of it and gradually became one of the victims. In the morning of Tuesday 21st January 1793, he was woken by his guards and taken to Place de la Revolution. My people, I die an innocent man were his last words to the crowd, and moments later, his head was held up to the crowd . However, what caused the end of monarchy? Was Louis XVI completely responsible for his own downfall? There is no questioning that Louis XVI is, in fact, partially responsible for his own downfall, but other factors, both short term and long term, also contributed to his downfall. Awkward and timid, Louis XVI found himself on the throne at the age of†¦show more content†¦His idea may influence people of the third estate, who always longed for a say in the running of the country, and cause them to think that it was extremely unfair for them to have no political power when they paid most of the taxes, which supported the country. This, may continue, and cause rebellions. The ideas of the philosophers were all against the teachings of the Church. They also questioned whether kings should be absolute monarchs. Gradually, they influenced many people, and began to question the entire political system of France: Should the absolute monarch and his government be overthrown? Should a new government, which was based on the will of the people, be developed? ;In the 1770s, the Americans started the American Revolution. Always at odds with Great Britain, King Louis XVI managed to see that by helping the Americans, he can, at the same time, reduce the powers of the Great Britain to prevent further attacks or destructions on France. Therefore, more than 9,000 French soldiers and sailors fought in the American Revolution, performed well in the war and earned praises from both the French, and the American citizens . However, there were disadvantages for helping the Americans. Some of the soldiers that returned came back to France with revolutionary ideas from America. Americans independence gave the soldiers an idea that rebelling against King Louis XVI and his government could earn them moreShow MoreRelatedOrganisational Theory230255 Words   |  922 PagesPerspectives John McAuley, Joanne Duberley and Phil Johnson . This book is, to my knowledge, the most comprehensive and reliable guide to organisational theory currently available. What is needed is a text that will give a good idea of the breadth and complexity of this important subject, and this is precisely what McAuley, Duberley and Johnson have provided. They have done some sterling service in bringing together the very diverse strands of work that today qualify as constituting the subjectRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesISBN-10: 0-13-283487-1 1. Organizational behavior. I. Judge, Tim. II. Title. HD58.7.R62 2012 658.3—dc23 2011038674 10 9 8 7 6 5 4 3 2 1 ISBN 10: 0-13-283487-1 ISBN 13: 978-0-13-283487-2 Brief Contents Preface xxii 1 2 Introduction 1 What Is Organizational Behavior? 3 The Individual 2 3 4 5 6 7 8 Diversity in Organizations 39 Attitudes and Job Satisfaction 69 Emotions and Moods 97 Personality and Values 131 Perception and Individual Decision Making 165 Motivation Concepts 201 Motivation:Read MoreDeveloping Management Skills404131 Words   |  1617 Pagessolution for courses in Principles of Management, Human Resources, Strategy, and Organizational Behavior that helps you actively study and prepare material for class. Chapter-by-chapter activities, including built-in pretests and posttests, focus on what you need to learn and to review in order to succeed. Visit www.mymanagementlab.com to learn more. DEVELOPING MANAGEMENT SKILLS EIGHTH EDITION David A. Whetten BRIGHAM YOUNG UNIVERSITY Kim S. Cameron UNIVERSITY OF MICHIGAN PrenticeRead MoreMerger and Acquisition: Current Issues115629 Words   |  463 Pagesthe United States, United Kingdom and other countries. Palgrave is a registered trademark in the European Union and other countries. ISBN-13: 978-0230-55379-8 ISBN-10: 0-230-55379-6 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. Library of

Enviromental Effects of Air Pollution and the Urban Area Free Essays

Air pollution has been and is a growing environmental problem that is closely related to the growth of urban settlements. While the cities and towns of the world grow larger they emit more and more toxic emissions are put out into the air. The purpose of this paper is to discuss the issues that surround air pollution such as the long term impacts of air pollution, the short term impacts of air pollution, the long term outlook of air pollution, the short term outlook of air pollution and the potential solutions to the air pollution problem. We will write a custom essay sample on Enviromental Effects of Air Pollution and the Urban Area or any similar topic only for you Order Now Air pollution is an environmental problem that affects each and every one of us to some degree and it is important to understand why air pollution happens and how we can take steps to control it. Air pollution has a direct connection with urban environments all over the world. With an increase in industrialized countries ,the of use of cars, factories and also the use of fuels such as fossil fuels that emit greenhouse gasses, like carbon dioxide and sulfur dioxide, into the air, there has been a definite rise in air pollution over the world (Mayer, 1999). There are many short term effects that air pollution causes to the urban areas and to the people who are living in those areas. The first short term effect of air pollution is that it can cause health issues for the inhabitants of the area. Air pollution can cause the inhabitants to get itchy throats and irritated eyes. It also has been linked to causes bronchitis and pneumonia (Silverman, et al, 2007). Short term air pollution exposer can also cause an increase the rate of allergy infections and asthma diagnosis to the people who live in the area. The short term effects on environment range from smog clouds can cause the health issues, like the ones previously mentioned (Silverman, et al, 2007). There are also long term effects of air pollutions that are very serious to the environment and the people who live in high polluted areas. Long term air pollution exposer can have devastating effects on the health of the people who live in the area. Some of the health risks that have been linked to long term exposer consist of chronic respiratory disease, lung cancer, heart disease, and damage to the brain, kidney’s or liver (Mayer, 1999). Children who are living in a highly polluted area risk developing theses diseases at a higher rate the normal children who do not have long term exposed to air pollution. Long term air pollution also has devastating effects on the environment. One of the more serious effects is that air pollution is slowly deteriorating the Ozone layer. The Ozone layer is found in the stratosphere and it plays an important role in protecting the earth from the suns ultraviolent rays. Due to the increase in greenhouse gases, like carbon dioxide, methane, and nitrous oxide, the Ozone has developed holes and this allows harmful ultraviolet B-radiation to reach the earth. The increase of B-radiation is harmful to humans, plants and animals, and it is a known cause of Melanoma. The increase of B-radiation is always extremely harmful to plants. It causes a decrease in plant growth, height and damage to the leaves of plants (Tong, 2011). There are some potential ways to reduce, but not fully solve, the air pollution problem that is effect most urban areas. One of the ways that the countries around the world have decided to reduce air pollution was in 1997 at a United Nations conference in Kyoto, Japan. During the conference countries signed a treaty, the Kyoto Protocol promising to combat global warming by reducing the emission s of harmful greenhouse gasses that a produced my industrial factories. Unfortunately, claiming that that the treaty was not in the best interest for their county, the United States did not sign the treaty (Murray, 2001). Another potential way to reduce air pollution is through technology advancement. Using the new technologies to replace fossil fuels, such as coal burning and oil use, would substantial lower the gas emissions that cause air pollution and eventually cause the ozone layer to deplete. The short term outlook of air pollution on urban society is somewhat hopeful. Many cities and countries have begun or are beginning to take action in reducing the amount of pollution that is released into the air by the industries, cars and citizens. Many cities have started using different sources of energy, like solar power, in place of the fossil fuel energy sources that are the main contributors to air pollution. The long term outlook of air pollution is that, with many countries pledging to reduce the pollution over the coming years, the levels of air pollution will be lower in the future. Unfortunately, there is much debate over how greenhouse gases affect the ozone layer and global warming. Until this debate is over and people can agree, not enough action will be taken to help reduce the air pollution in the urban setting. How to cite Enviromental Effects of Air Pollution and the Urban Area, Papers

Industrial Relation and Workplace Change

Question: Discuss about theIndustrial Relation and Workplace Change. Answer: Introduction: The multidisciplinary field that studies the relationship between the employment and employee relation is termed as industrial relation. As opined by Blyton et al. (2008), human resource management is synonymous with employee relationship with the industries where they are working. However, employment relationship include conflicts and finding out measures to overcome the conflicts and issues. There is existence of a number orientation, which directly or indirectly influences the effectiveness of the industrial culture. This particular study is based on four major industrial orientations namely, Pluralism, Marxism, Feminism and Neo-liberalism. A detailed analysis on these factors will be conducted with example of the application of one of these industrial orientations on a particular organization. For the distinct purpose, the paper has chosen Bakers Delight. Pluralism: The pluralist industrial relations paradigm analyzes the relationship and interest between the employees and the employers. As commented by Ackers (2014), this relationship is mainly based on the bargaining problems between the shareholders and the employers. Individual employees, manager and owners as well are considered as human agents rather than pure rational or economic agents. The pluralistic approach was made focusing on increasing imbalances of income between the employee and employers. In addition to this, the excessive corporate domination has created an imbalance in the workforce. Keeping these perspectives into consideration, focus was made on improving the excessive corporate power that created a substandard wage and the working condition that created burden on the workers. If the major reason behind the change of the industrial relations is considered, Pluralism is largely affected due to the impact of globalization and open market economy. In addition to this, the inclusion of the cross-cultural employees in the organization is also an evident factor that has influenced the major organizations to undertake certain policies that would require the involvement of the employees in the operational factors (Bray et al. 2014). However, as pointed out by Poole, (2013), the importance of understanding the ability of a particular individual to involve in the major decision-making depends on the mangers and other higher authorities of the organization. Whatever the situation might be the effectiveness of the new formulation of the structure and culture in the organization has helped to improve the working situation and has created a positive industrial relationship with the employees and the employers. If the recent situation is considered, it has to be said that the human resource of an organization are given better opportunities and certain rights to involve in the managerial decision. For instance, companies like Volkswagen, TESCO, Woolworths and many other companies have been found to involve the human resource of their organization in the major operational and business activities (Kaufman 2014). The issues like working hours, low wages, the working conditions and other factors that created major drawbacks in the activities of the employees were resolved to large extent. Marxism: As stated by Rainnie (2016), as a result of several socio-economic issues as well as political factors, various lines of thoughts have been expressed towards the complex situation of the industrial relationship. If the human resource approach is considered, it has to be said that there are certain psychological approaches as well that needs to be addressed when it comes to relationship between the employee and the employers. The radical Marxism concentrates on the nature of the society where a particular organization operation. The perspective of Marxism is that the complete system is based on the capitalist approach where the organizations are owned privately by the influential owners and that the workers and the employees are just the human resource who should contribute their part of activity (Ackers 2014). The Marxism has focused on the orderly relationship between the employees and the employers and the self evidently desires as well. Marxism has always focused on the struggle a nd the self-activities which is much alien to the most common and disseminated industrial relationship. The radical Marxist theory has evolved largely and has ascended the socialism over the capitalism. Focus has been made on minimizing the cost of expenditure that the industrial owners have to spend on the employees. The change in the radical and the orthodox perspective of the Marxist theory has resulted in great changes. There is no more hierarchical approach made on passing out the ownership to the other owners (Rainnie 2016). Marxism has always highlighted the weaknesses and the contradiction of the employees rather than the employers. The main social and economic conflict that arises is a result of the inequality of the income and other economic resources among the employees and the employers. It is because of the difference of the income or the economic status, the competition among the various industrial power increases and has resulted in a situation where the labors are not given the authority to provide their opinion on the functional activities of the organization. This per spective has been largely recognized by major industries. The change in the approach is a result of the leadership approach in the organizational structure and culture. As commented by Ackers (2014), the leadership is no longer an autocratic approach but it has turned out to be more transactional and transformational approach. Capable workers and employees are given the responsibility of taking care of the overall business. For example, if the situation of the Tata Motors is considered, the ownership was passed over to the employee rather than settling for a particular person who shall be given the leadership or the ownership. The change in this approach has resulted in the situation where the employees can also participate in the decision-making that shall directly put impact on the overall operational and business activities of the particular company. Feminism It is necessary to review the evolution of the theoretical perspective of feminism in the premise of change management in business. The predominant purposes of feminist movements are to increase womens right in every field of the society and to earn fair and equal wages as well as to own property and to have the equal opportunities for education. The initial effect of the feminist movement has been first observed in the premise of literature, later it started to take an edge over the field of industry evolution (Jayawardena 2016). It has been identified that in the current scenario, women are found to provide equal contribution on industry revolution and the subsequent development of business. The concept of female entrepreneurship in terms of workplace change has not emerged until the 1970, when the society all over the world encountered the sub-domain of women entrepreneurship. The aspect of women entrepreneurship began to strongly manipulate the industrial development from the ear ly twenty-first century (Kampwirth 2014). It is interesting to denote that the emergence of the movement of modern feminism started at the same time when the phenomenon of French revolution began. The traditional approach to women entrepreneurship has been the engagement of women labor in the United States started at the initial time of 19th century. Women in both rural and urban places had been engaged as paid labor in the newly emerging industrial hubs. In the 19th century, instead of industrial occupation, women have been highly engaged in agricultural labor. The modern phenomenon indicates that female employees share same work burden and equally works hard to accomplish organizational goals (Mohd Yunus and Hasan 2016). The scale of women contribution at work is increasing rapidly, which has led to make equal disbursement of working hours across the whole world. The effectiveness of applying the fundamental concepts of feminism in industries is required highly for the improvement of the society. On the other hand, it has been also identified that equal participation of female workers in business has proved more fruitful than the engagement of the male ones. However, the tra ditional approaches of feminism in work have been oriented with the agricultural fields and factories, which have been gradually transformed with the engagement of women in leadership, management and dictatorship (Kampwirth 2014). For example, the organizations Mrs. Macs Pies and Bakers Delight are the successful examples of the orientation of feminism in the business development. Presently, Lesley Gillespie is the co-founder of Bakers Delight, who has made a major contribution in the organization along with her husband. However, it is unfortunate to denote that instead of having made potential inroads in the field of middle management, still the senior level of business enterprises are most of the time remain exclusively with male dominance. For example, only 4.5% of the fortune 500 dictatorships are found to be held by women and women hold only 5.6% of the 500 fortune service dictatorships (Mohd Yunus and Hasan 2016). Neo-Liberalism In the context of industrial relation and workplace change, the orientation of neo-liberalism is significant to elaborate. Fundamentally, neo-liberalism holds major contribution on the international economic evolution as neo-liberalism is considered as a policy model that is responsible for transferring the control of the economic factors from public sector to the private sector (Featherstone 2015). In this respect, it is required to be mentioned that the predominant principles of neo-classical economies have contributed potentially upon the evolution of the industrial sector and workplace change by suggesting that every government should limit the subsidies and reform the tax laws for expanding the tax base and limiting the protectionism. However, the orientation of neo-liberalism has started to affect the industrial field from the early 90s. Neo-liberalism has potentially played major role in the financial meltdown of 2008. However, the traditional approach of neo-liberalism has been used in the ideology of market competition as well as the free trade. The traditional approach has been responsible for justifying the fundamental aspects of capitalism in the premise of colonialism. Today, neo-liberalism is found to be applied for having sustainable development in the workplace (Dalal 2016). It is because, the basic policies of neo-liberalism chiefly focus on the economic development, which is essential for any organization to behold sustainable growth. Neo-liberalism is promoted as an effective mechanism to fought poverty. The fruitful application of neo-liberalism is found in the activities of the World Trade Organization as they have identified to adopt the fundamental policies of neo-liberalism. By adopting the key principles of neo-liberalism, WTO has been effectively understood the economic policies of British, European and American government and has successfully employed the key findings in their a ctivities (Streeck and Jackson 2015). However, it has been found out that in the international level, neo-liberalism has been confronted with the fundamental application of authoritarian perspective. The need to have economic growth by a liberal perspective in organizations is becoming difficult to meet due to the dominance of authoritarian viewpoint. Example of an Organization: If the contribution of industrial orientation of feminism could be prioritized in this context, then the example of one of the leading Australian Bakery organization Bakers Delight should be considered. The organizations co-founder Lesley Gillespie and her major contribution on the organization is the evident of the fact that, the cultivation of feminism in the industrial zone in form of work place change is mounting on the hills of accomplishment. Lesley Gillespies belief in the women entrepreneurship and her initiatives has led her to become one of the leading female entrepreneurs for their business innovations. With her feministic entrepreneurial approach, she has built a successful franchise of Bakers Delight, which is earning the same recognition as the parental one. With Lesley Gillespies initiative, Bakers Delights now offers bright opportunities for the women employees (afr.com 2017). According to Gillespies Bakers Delight is accomplishing the trend of women entrepreneurship within the workplace. The organization does not ignore to provide equal pay scale to the women employees and maintains special employee retention programs for the female employees. It is interesting to denote at the same time that the organization has fruitfully followed the theoretical principles of Marxism and pluralism. It is because of the fact that the with Lesley Gillespies direction, the organization provides fair opportunities and motivations to each of the employees in the organization to take part in the decision making process (afr.com 2017). However, it is unfortunate that the orientation of neo-liberalism have not been appropriately adopted by the organization, as the organization does not possess any significant contribution in making economic evolution. Conclusion From the above discourse, it can be deduced that application of each of the theoretical orientation Marxism, feminism, neo-liberalism and pluralism have been proved effective in the escalating the gradual industrial growth. The discussion points out that the adoption of Marxism principle has helped to identify and mitigate labor exploitation, whereas the pluralism principles have supported to minimize the economic imbalance in the society. However, from the discussion on feminism, it has been understood that the feminist activities have taken a strong edge over the industrial revolution and in the contemporary world, women entrepreneurship has been escalated to the level of leadership from holding the position of a mere labor. Nevertheless, the discussion has indicated that neo-liberalism, which is responsible potentially for the worldwide economic growth is facing the major constraint of the authoritarian principles. References: Ackers, P. 2014. Rethinking the employment relationship: a neo-pluralist critique of British industrial relations orthodoxy.The International Journal of Human Resource Management,25(18), 2608-2625. Ackers, P. 2014. Rethinking the employment relationship: a neo-pluralist critique of British industrial relations orthodoxy.The International Journal of Human Resource Management,25(18), 2608-2625. Fitzsimmon, C. 2015 Bakers Delight co-founder Lesley Gillespie on her journey to the BRW Rich Women list. [online]. Available at: https://www.afr.com/it-pro/bakers-delight-cofounder-lesley-gillespie-on-her-journey-to-the-brw-rich-women-list-20150307-13y4ir [Accessed on 23 Feb. 2017]. Blyton, P., Bacon, N., Fiorito, J. and Heery, E. eds., 2008.The state in industrial relations. Sage Bray, M., Adamson, B. and Mason, M., 2014. Different models, different emphases, different insights. InComparative Education Research(pp. 417-436). Springer International Publishing. Dalal, F. 2016. Group Analysis in the Time of Austerity: Neo-liberalism, Managerialism and Evidence-Based Research.Group Analysis, 0533316416682153. Featherstone, D. 2015. Thinking the crisis politically: lineages of resistance to neo-liberalism and the politics of the present conjuncture.Space and polity,19(1), 12-30. Jayawardena, K. 2016.Feminism and nationalism in the Third World. Verso Books. Kampwirth, K. 2014.Feminism and the legacy of revolution: Nicaragua, El Salvador, Chiapas. Ohio University Press. Kaufman, B. E. 2014. History of the British industrial relations field reconsidered: getting from the Webbs to the new employment relations paradigm.British Journal of Industrial Relations,52(1), 1-31. Mohd Yunus, R., and Hasan, M. 2016. Muslim women and knowledge: Are we ready to face the Fourth Industrial Revolution?.About Islam, 1-5. Poole, M. 2013.Industrial relations: origins and patterns of national diversity(Vol. 4). Routledge. Rainnie, A., 2016.Industrial relations in small firms: Small isn't beautiful. Routledge. Streeck, W., and Jackson, B. 2015. Interview: capitalism, neo-liberalism and democracy.Renewal. A journal of social democracy,22(3/4), 74-80.